Terms And Condition

We respect the privacy rights of our online visitors and recognize the importance of protecting your personal information. We have adopted a corporate wide Privacy Policy that guides how we collect, store, and use the information that you provide us with.


1- General

  • YOU SHOULD BE AT LEAST 16 YEARS OF AGE TO MAKE THE PURCHASE
  • WE HOLD THE RIGHT TO AMMEND ANY INFORMATION ON THE WEBSITE OR IN STORE POLICIES WITHOUT NOTICE TO ANY OF OUR CURRENT OR PREVIOUS CUSTOMERS

2- Prices and delivery charges

  • THE DELIVERY CHARGES DISPLAYED AT THE CHECKOUT CANNOT BE WAIVED AND ARE FULL AND  FINAL.
  • WE OFFER SKYNET (ECONOMY) AND PREMIUM (DHL EXPRESS) SERVICES TO OUR CUSTOMERS DEPENDING ON WHAT THEY WOULD LIKE TO CHOOSE FROM. 
  • THERE IS ALWAYS ADDITIONAL CHARGES FOR DHL EXPRESS.
  • NO DELIVERY CHARGES WILL BE REFUNDED.

3- Accepting orders

  • ONCE YOU PLACE AN ORDER ONLINE AND RECEIVE AN EMAIL CONFIRMATION, IT MEANS THE ORDER IS CONFIRMED ON OUR END, THE NEXT COMMUNICATION TO LOOK OUT FOR IS THE SHIPPING INFORMATION.
  • AFTER TWO DAYS OF ACCEPTING THE ORDER THE ORDER IS PROCESSED.

4- International orders

  • WE WORK WITH INTERNATIONAL CLIENTS ALL THE TIME 
  • IT IS THE RESPONSIBILITY OF THE CUSTOMER TO PAY DUTIES, CUSTOMS CLEARANCE AND ANY OTHER PAYMENTS IN THE HOME COUNTRY.
  • INTERNATIONAL DELIVERY TAKES BETWEEN 7 - 15 WORKING DAYS.

5- Ownership of Rights

  • ALL PICTURES, DESIGNS, CONTENT AND SHOOTS ON THE WEBSITE ARE THE PRIVATE PROPERTY OF RENEE CLOTHING LTD AND COUTURE HOUSE LTD UK ANY COPYING OR CREATING CLOSE PRODUCTS WILL RESULT IN LEGAL ACTIONS IN UK COURTS.

6- "Renee Limited" & "Renee"

  • "RENEE" AND "RENEE LIMITED" ARE DIFFERENT ENTITIES WE HOLD NO ACCOUNTABILITY OF THEIR ACTIONS OR LIABILITIES
  • WE ARE NOT RESPONSIBLE FOR ANY OF "RENEE LIMITED" ACTIONS. 

7- Business Address

  • OUR BUSINESS ADDRESS IS
  • Plot no 3, Shop C/1, Zamzama Lane 7, Phase 5, DHA, Karachi, 75500, Pakistan

8- Refund Policy

  • WE DO NOT REFUND FOR ANY LOCAL OR INTERNATIONAL ORDERS. 
  • INCASE THE CUSTOMER DOES NOT LIKE THE PRODUCT IT IS THEIR PERSONAL RESPONSIBILITY.

9- Governing Law

    Renee’s Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan and we agree that the courts of Karachi (including any consumer court) will have exclusive jurisdiction in any dispute that you have with us.